Q. How far in advance should reservations be made? A. During summer season, we recommend reservations for weekends and holidays be made 4-6 weeks in advance. However, cancellations do occur so please check our site’s ‘Availability & Rates’ calendar for up-to-date cabin availabilities. Q. What is the preferred method of making a reservation? A. Reservations are taken online 24 hours a day. Please feel free to call, or email, with any questions. Office hours are 9am-5pm CT each day. Q. What is considered season and off-season? A. Season: March 1st through January 1st
Off-Season: January 2nd through February 28th (excluding Valentine’s Day weekend) Q. Do you require a deposit? A. Yes. At the time of your reservation, a deposit of 50% of your entire stay will be due to confirm your reservation. Q. Will I be able to have my deposit returned if the stay is cancelled? A. You will receive a full refund, less a $50 booking fee, if the cancellation notice is given at least 14 days prior to your intended arrival date (21 days for stays over 5 nights). The deposit is non-refundable if cancellation notice is not given within this period. Q. When is full payment due? A. Full payment for your entire stay must be made upon arrival. There are no refunds for early departures. Q. Are discounts available? A. Off-Season Discounts: 10% discount for stays January 2nd through February 28th. Please ‘friend’ us on Facebook to be notified of other seasonal discounts and specials – www.facebook.com/thecinnamonvalley. Q. What are the check-in and check-out times? A. Check-in is from 3:00pm-5:00pm. Check-out is at 10:00am. If advance notice is received, special arrangements can be made to accommodate early/late arrivals. Q. What are your office hours? A. Office hours are from 9:00am – 5:00pm. Phone service for reservations is available, via voicemail, through 8:00pm daily. Emergency service is available at any time. Q. Is a minimum stay requirement? A. A minimum 2 night stay is required. Q. What are your room rates? A. Cabin rates range from $175 – $325/night, plus tax during season for double occupancy. Specific cabin rates are posted on the Availability & Rates page.